What is the primary goal of crisis intervention?

The primary goal of crisis intervention is to understand how crisis situations affect people through communication. This approach emphasizes the importance of effective communication and empathy to de-escalate a potentially volatile situation. By fostering a dialogue, crisis intervention aims to understand the individual's perspective and feelings, allowing responders to address their needs and emotional state.

Effective communication also aids in building rapport, which can lead to a more peaceful resolution. In crisis situations, individuals may feel overwhelmed, anxious, or threatened; therefore, taking the time to listen and communicate can help alleviate their distress. This empathetic approach stands in contrast to the use of force or avoidance, which can exacerbate the situation rather than resolve it. The focus remains on safety, understanding, and helping the individual navigate their crisis with appropriate support.